Problems & fixes, PUBG: BATTLEGROUNDS

Before launching the cheat, run a system diagnostic: download the Sordum utility (archive password: sordum), run it, click Search, and send a screenshot of the result to support.

• Disable real-time protection (Windows Defender or any third-party antivirus).
• Enable a VPN , the cheat may not start without one.
• Make sure PYBG is running before activating the cheat.

If nothing helps, a clean Windows reinstall is required , a broken OS prevents the cheat from loading even with antivirus disabled.

The archive password for the diagnostic utility is sordum. Download the Sordum utility, launch it, click Search, and send a screenshot of the results to support.

Make sure your antivirus is fully removed or disabled (Kaspersky, Norton, Windows Defender). If a third-party antivirus is installed, uninstall it via Programs and Features and reboot.

Move all loader files to your Desktop and run the .exe from there. If the issue persists, re-download the loader from the site and launch it as Administrator.

These errors indicate a previous load did not complete cleanly, or conflicting anticheat software is present on the system.

• Uninstall Vanguard (Valorant Anti-Cheat) and FaceIt AC if they are installed.
• Download the Sordum utility (archive password: sordum), run it, click «Search», and wait for it to finish.
• Perform a full PC restart and make sure Windows Defender is disabled.
• Launch the loader as Administrator.

These errors indicate a previous load did not complete cleanly, or conflicting anticheat software is present on the system.

• Uninstall Vanguard (Valorant Anti-Cheat) and FaceIt AC if they are installed.
• Download the Sordum utility (archive password: sordum), run it, click «Search», and wait for it to finish.
• Perform a full PC restart and make sure Windows Defender is disabled.
• Launch the loader as Administrator.

No, this is not a bug. A window titled Error with a Fix button at the bottom means the launcher detected incompatible system components — this is intended by the developer for automatic setup.

Click Fix: the launcher will disable the incompatible components and reboot your PC. After the reboot the product should start without errors.

Download the Sordum utility (archive password: sordum), run it, click Search, and send a screenshot of the results. If active protection modules are found, click Disable and confirm that real-time protection is turned off.

If the issue persists, reinstall Windows. Use version 25H2 , version 26H1 causes conflicts with the loader. If a memory dump exists at C:\Windows\MEMORY.DMP, send it to support for developer analysis.

• Make sure PYBG is set to DirectX 11 (not DirectX 12) in the graphics settings.
• Run the game in Windowed (no border) mode , fullscreen blocks the overlay.
• Verify that Steam Overlay is enabled and the Steam beta is disabled.
• On Windows 11: go to Display Settings → Graphics and disable all GPU preferences for PUBG.
• If nothing helps , open CMD as administrator, run sfc /scannow, reboot and try again.

The most common cause is antivirus software blocking or removing cheat files during download. Disable Windows Defender and any third-party antivirus (including 360 Total Security), add the cheat folder to exclusions, or manually delete any quarantined files it found.

Run the launcher as Administrator. If it still hangs, reboot your PC and try again.

This is typically caused by leftover files from previous sessions or corrupted Windows system components. Follow these steps in order:

• Download and run the Sordum utility (archive password: sordum), click Search, and wait for it to finish — it removes leftover directories from prior loader runs.
• Open Command Prompt as Administrator and run in sequence: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow. Wait for each to complete, then reboot.
• If the issue persists, try switching your DNS or changing your VPN server/location, then attempt the loader again.
• If nothing helps, record a video of the full launch process and send it to support.

This is typically caused by leftover files from previous sessions or corrupted Windows system components. Follow these steps in order:

• Download and run the Sordum utility (archive password: sordum), click Search, and wait for it to finish — it removes leftover directories from prior loader runs.
• Open Command Prompt as Administrator and run in sequence: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow. Wait for each to complete, then reboot.
• If the issue persists, try switching your DNS or changing your VPN server/location, then attempt the loader again.
• If nothing helps, record a video of the full launch process and send it to support.

• When injecting, keep the game window active (in focus), not the loader window.
• Remove any automatic memory-cleaning tools (e.g. MemReduct) — they conflict with the injector.
• Reinstall all Visual C++ Redistributable packages: uninstall all existing versions and download fresh ones.
• If the error persists, make sure Core Isolation / Memory Integrity is disabled in Windows: Settings → Windows Security → Device Security → Core Isolation.

• When injecting, keep the game window active (in focus), not the loader window.
• Remove any automatic memory-cleaning tools (e.g. MemReduct) — they conflict with the injector.
• Reinstall all Visual C++ Redistributable packages: uninstall all existing versions and download fresh ones.
• If the error persists, make sure Core Isolation / Memory Integrity is disabled in Windows: Settings → Windows Security → Device Security → Core Isolation.

This means the product is temporarily frozen for a scheduled update. No action is needed on your part — simply wait for the update to complete.

Your paid subscription time does not expire during a freeze: subscription days are not counted while the loader is unavailable. Monitor the product page for status changes — access will resume automatically once the update is released.

This means the product is temporarily frozen for a scheduled update. No action is needed on your part — simply wait for the update to complete.

Your paid subscription time does not expire during a freeze: subscription days are not counted while the loader is unavailable. Monitor the product page for status changes — access will resume automatically once the update is released.

This means the product is temporarily frozen for a scheduled update. No action is needed on your part — simply wait for the update to complete.

Your paid subscription time does not expire during a freeze: subscription days are not counted while the loader is unavailable. Monitor the product page for status changes — access will resume automatically once the update is released.

A forced reboot or shutdown on loader start is most often caused by antivirus software or incorrect Windows security settings.

• If Kaspersky is installed, remove it completely using the official removal tool (Kavremover) rather than the standard "Programs and Features" uninstall. Reboot your PC afterwards.
• Make sure the following are disabled: Windows Defender real-time protection, Core Isolation, User Account Control (UAC), and the Vulnerable Driver Blocklist.
• Download the Sordum utility (archive password: sordum), run it, click Search, and send a screenshot of the results to support — this helps identify the conflicting component.
• After making changes, restart your PC and try again.

A forced reboot or shutdown on loader start is most often caused by antivirus software or incorrect Windows security settings.

• If Kaspersky is installed, remove it completely using the official removal tool (Kavremover) rather than the standard "Programs and Features" uninstall. Reboot your PC afterwards.
• Make sure the following are disabled: Windows Defender real-time protection, Core Isolation, User Account Control (UAC), and the Vulnerable Driver Blocklist.
• Download the Sordum utility (archive password: sordum), run it, click Search, and send a screenshot of the results to support — this helps identify the conflicting component.
• After making changes, restart your PC and try again.

Windows Defender or a third-party antivirus is blocking the loader download or launch. Use the Defender Control utility (archive password: sordum): download it, run it, click Search, wait for the scan to finish, then click Disable.

After disabling protection, re-download and run the loader. You can re-enable protection through the same tool after your gaming session.

Windows Defender or a third-party antivirus is blocking the loader download or launch. Use the Defender Control utility (archive password: sordum): download it, run it, click Search, wait for the scan to finish, then click Disable.

After disabling protection, re-download and run the loader. You can re-enable protection through the same tool after your gaming session.

Windows Defender or a third-party antivirus is blocking the loader download or launch. Use the Defender Control utility (archive password: sordum): download it, run it, click Search, wait for the scan to finish, then click Disable.

After disabling protection, re-download and run the loader. You can re-enable protection through the same tool after your gaming session.

Windows Defender or a third-party antivirus is blocking the loader download or launch. Use the Defender Control utility (archive password: sordum): download it, run it, click Search, wait for the scan to finish, then click Disable.

After disabling protection, re-download and run the loader. You can re-enable protection through the same tool after your gaming session.

Third-party antivirus software (especially Kaspersky and Norton) conflicts with the launcher. You need to fully uninstall the antivirus — disabling it is not enough.

• Uninstall Kaspersky / Norton via "Programs and Features" or the vendor's dedicated removal tool.
• Restart your PC after uninstalling.
• Make sure no antivirus components remain in the installed programs list.
• Windows Defender is sufficient — disable real-time protection temporarily if prompted.

Third-party antivirus software (especially Kaspersky and Norton) conflicts with the launcher. You need to fully uninstall the antivirus — disabling it is not enough.

• Uninstall Kaspersky / Norton via "Programs and Features" or the vendor's dedicated removal tool.
• Restart your PC after uninstalling.
• Make sure no antivirus components remain in the installed programs list.
• Windows Defender is sufficient — disable real-time protection temporarily if prompted.

If the loader throws an error and closes, follow these steps in order:

• Run the Sordum utility (password: sordum), click Search, and send a screenshot , this helps detect hidden antivirus or security services.
• Open Command Prompt as Administrator and run: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow , this repairs system files.
• Try launching with a VPN enabled.
• Make sure you are not using a permanent HWID spoofer , it corrupts system identifiers and can prevent the loader from working.

If none of these steps help, reinstall Windows and try again.

The archive password is: sordum.

This means the cheat is temporarily frozen for a scheduled update. No action is needed on your part , simply wait for the update to complete.

Your paid subscription time does not expire during a freeze: subscription days are not counted while the cheat is unavailable. Monitor the product page for status changes , access will resume automatically once the update is released.

To launch the radar, follow these steps:

• Download the archive and extract it , the archive password is: sordum
• Run the application from the extracted folder
• Click the Search button and wait for the map to load

If the file does not open, make sure you have an archiver installed (e.g. WinRAR) and re-extract.

The most common cause is ISP-level blocking of the activation servers. Connect to a VPN and try launching the loader again.

Make sure PYBG is running in Borderless Window mode , the cheat menu will not appear in fullscreen.

• Verify that Steam Overlay is enabled (Shift+Tab should open the overlay in-game).
• Update Steam to the latest version and make sure the Steam beta is turned off.
• Confirm that the in-game video settings use DirectX 11 (no extra suffixes).

After making these changes, restart the cheat and launch the game again.

These are backend communication errors — there may be a problem on the server side or no connection to the product server.

Fix: connect through a VPN and launch again.

The cause is an active antivirus or Windows Defender. Download the Sordum utility (password: sordum), run it, click Search, and send a screenshot to support.

Also disable Core Isolation / Memory Integrity in Windows Security settings. If Kaspersky, Dr.Web, or Faceit Anti-Cheat are installed, fully remove them using their official removal tools.

The program cannot be loaded.

Fix: check your antivirus and make sure the DirectX and Visual C++ libraries are installed (reinstall them if needed).

An anti-cheat was already running when the product first started.

Fix: close all games that use an anti-cheat. The product must be started before the game.

The most likely cause is a non-standard (modified or stripped) Windows build. The loader requires a clean, official Windows installation.

• Reinstall Windows using an official image.
• As a temporary workaround, try launching the loader with a VPN enabled.
• Make sure Vanguard (Valorant anti-cheat) is fully uninstalled — it can interfere with the launch.

The most likely cause is a non-standard (modified or stripped) Windows build. The loader requires a clean, official Windows installation.

• Reinstall Windows using an official image.
• As a temporary workaround, try launching the loader with a VPN enabled.
• Make sure Vanguard (Valorant anti-cheat) is fully uninstalled — it can interfere with the launch.

Try connecting via VPN — the issue may be caused by activation server restrictions in your region. If VPN does not help, run the Sordum utility (archive password: sordum), click Search, and send the screenshot to support. The developer will use this information to assist you.

Try connecting via VPN — the issue may be caused by activation server restrictions in your region. If VPN does not help, run the Sordum utility (archive password: sordum), click Search, and send the screenshot to support. The developer will use this information to assist you.

Try connecting via VPN — the issue may be caused by activation server restrictions in your region. If VPN does not help, run the Sordum utility (archive password: sordum), click Search, and send the screenshot to support. The developer will use this information to assist you.

Try connecting via VPN — the issue may be caused by activation server restrictions in your region. If VPN does not help, run the Sordum utility (archive password: sordum), click Search, and send the screenshot to support. The developer will use this information to assist you.

Some browsers have built-in protection that blocks downloading and running loader executable files.

• Open browser settings and disable the built-in protection feature (e.g. Protect / Safe Browsing).
• If the file still won't download from the main server, install the MEGA extension and download via it.
• Note: each user gets an individual launcher file — it cannot be shared with others.

Some browsers have built-in protection that blocks downloading and running loader executable files.

• Open browser settings and disable the built-in protection feature (e.g. Protect / Safe Browsing).
• If the file still won't download from the main server, install the MEGA extension and download via it.
• Note: each user gets an individual launcher file — it cannot be shared with others.

If the loader throws an error on startup, first try connecting a VPN — the VPN is only required during the download and activation stage; once the loader is running you can disconnect it.

If VPN does not help, check the following in BIOS and Windows settings:

• Secure Boot must be disabled in BIOS.
• Core Isolation (Memory Integrity) must be disabled. Find it in Windows Security → Device Security → Core Isolation.

After changing these settings, reboot and try launching the loader again.

If the loader throws an error on startup, first try connecting a VPN — the VPN is only required during the download and activation stage; once the loader is running you can disconnect it.

If VPN does not help, check the following in BIOS and Windows settings:

• Secure Boot must be disabled in BIOS.
• Core Isolation (Memory Integrity) must be disabled. Find it in Windows Security → Device Security → Core Isolation.

After changing these settings, reboot and try launching the loader again.

Yes, this is a false positive. The loader is protected with obfuscation and VMProtect — standard anti-reverse-engineering measures that antivirus software often flags as suspicious. The file is safe. Before launching, disable real-time protection in Windows Defender and add the loader folder to exclusions.

Yes, this is a false positive. The loader is protected with obfuscation and VMProtect — standard anti-reverse-engineering measures that antivirus software often flags as suspicious. The file is safe. Before launching, disable real-time protection in Windows Defender and add the loader folder to exclusions.

This error is usually caused by Windows Defender or a third-party antivirus interfering with the loader. Fully disable all antivirus protection before launching.

Also try connecting via VPN (NordVPN or similar paid service is recommended) as some ISPs may block the loader download. If VPN does not help, run the diagnostic tool (archive password sordum, click «Search») and send the screenshot to support.

To diagnose the issue, follow these steps:

• Download the Sordum utility (archive password: sordum).
• Run it, click Search, and wait for the scan to finish.
• Take a screenshot of the result and send it to support , this allows the team to identify the exact cause.

Anticheat errors and loader crashes when starting the game are typically resolved by enabling a VPN. Connect to a VPN, then relaunch the loader and the game.

Also ensure Windows Defender is disabled (e.g. via Defender Control), no third-party antivirus is running, and no unnecessary background software is active.

If after injection only the loader window appears and the cheat menu never shows, follow these steps:

• Download the Sordum utility (archive password: sordum).
• Run it, click Search, and wait for it to finish.
• Take a screenshot of the result, then repeat the loader launch procedure.

This clears conflicting processes that prevent the menu from appearing.

Before launching the loader, start Discord as Administrator and do the following:

• Go to Settings → Game Overlay.
• Disable «Enable In-Game Overlay» (the standard one).
• Enable «Enable Legacy Overlay».
• In-game you should see «Legacy Overlay is active». If it says «initializing», also enable «Compatibility Mode».

Then start the loader, wait until the game's main menu fully loads, and activate the cheat with the assigned hotkey. If injection still fails, connect a VPN only for the injection step , you can disconnect it once the cheat is running. A full PC reboot before launching also helps.

This usually means the radar servers are temporarily down. Wait 1,2 minutes and refresh the radar page in your browser (F5). If the site shows a 502 error, just wait for the servers to recover.

You can also try connecting via a VPN , this sometimes helps establish the session faster.

This error means Hyper-V is active on your PC. Open PowerShell as Administrator and run the following commands one by one:

• takeown /F "C:\Windows\System32\hvix64.exe"
• icacls "C:\Windows\System32\hvix64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F
• takeown /F "C:\Windows\System32\hvax64.exe"
• icacls "C:\Windows\System32\hvax64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F
• del "C:\Windows\System32\hvix64.exe"
• del "C:\Windows\System32\hvax64.exe"

Then reboot your PC and launch the loader again. This is a one-time procedure.

A forced reboot on launcher start is most often caused by a driver conflict or incorrect Windows security settings.

• Make sure the following are disabled: Windows Defender real-time protection, Core Isolation, User Account Control (UAC), and the Vulnerable Driver Blocklist.
• Download the Sordum utility (ask support for the password), run it, click Search, and send a screenshot of the results to support , this helps identify the conflicting component.
• After making changes, restart your PC and try again.

The cheat requires Intel RST (Rapid Storage Technology) and Fast Boot to be disabled in BIOS.

• Enter BIOS and switch the storage mode to AHCI, disabling RAID/RST.
• Uninstall the Intel RST driver from Windows if it is installed.
• Disable Fast Boot in BIOS settings.
• After making changes, run the utility from the archive (password: sordum): click Search, take a screenshot of the result, and send it to support for further diagnostics.

The cause is Kaspersky antivirus conflicting with the loader, even after a manual uninstall. Remove Kaspersky completely using the official removal tool (Kavremover) rather than the standard "Programs and Features" uninstall.

After fully removing the antivirus, reboot your PC and try launching the loader again.

Download the Sordum utility, run it, click «Search» and wait for the scan to finish , send a screenshot of the result to support. Before relaunching the cheat, disable real-time protection in Windows Defender (Windows Security → Virus & threat protection → Manage settings).

If the cheat loads but visual elements (ESP, markers) are not displayed, the most common cause is Kaspersky antivirus or its leftover components in the system.

• Fully uninstall Kaspersky (including auxiliary modules) and restart your PC.
• After restarting, launch the loader again. If the issue persists, contact support , the case will be escalated to the developer.

Sometimes the issue is server-side (the host is temporarily unreachable). Try connecting through a VPN and switch its mode to Proxy, then pick the server with the lowest ping.

If that does not help, reboot your PC and try again. If the cheat driver still fails to load, something on your system may be interfering , third-party software or Windows settings.

Symbol parsing error.

Fix: restart the launcher. If it persists, check your antivirus and Windows Defender and add the product to the exclusions.

This can be caused by background security software interfering between sessions. Run the Sordum utility (password: sordum), click Search, take a screenshot, and send it to support so the operator can identify the conflicting module.

Also try rebooting your PC before each game session.

The 'product frozen' message in the launcher means the cheat has gone into a scheduled or unscheduled update. This is temporary.

• Wait for the update to complete , the timeframe depends on the developer and is not known in advance.
• If features (aimbot, rapid fire) are not working after the update , perform a reinject in the launcher and try again.
• Try connecting a VPN before launching the loader: this sometimes helps with connection issues after updates. The VPN can be disabled as soon as the cheat has loaded.

A BSOD can be caused by incorrect display settings. In PYBG settings set the mode to windowed, scale to 100%, and renderer to DirectX 11, then relaunch the cheat. Photograph the error code shown on the blue screen and send it to support for further diagnosis.

The vulnerable driver cannot be loaded.

Fix: check your antivirus and make sure FACEIT anti-cheat is not running.

Not enough RAM to load the hypervisor.

Fix: reboot your PC or close unused applications, then try again.

Before launching the cheat, fully remove all Kaspersky and Dr.Web products using their official removal utilities (KAVRemover, Dr.Web Remover). Also uninstall Faceit Anti-Cheat via Windows components.

After removal, run Sordum (password: sordum), click Search , the list should be empty. Only then attempt to load the cheat.

The required components could not be found.

Fix: check your internet connection and antivirus, and make sure FACEIT anti-cheat is not running.

System call initialization error.

Fix: check your antivirus and make sure the Visual C++ libraries are installed.

Make sure you have read the included instructions carefully — the launch sequence is strict. The loader must be run as Administrator, and your antivirus must be fully disabled before starting.

If you followed every step and the loader still does nothing, contact support and describe exactly which step the process gets stuck on.

Make sure you have read the included instructions carefully — the launch sequence is strict. The loader must be run as Administrator, and your antivirus must be fully disabled before starting.

If you followed every step and the loader still does nothing, contact support and describe exactly which step the process gets stuck on.

Make sure you have read the included instructions carefully — the launch sequence is strict. The loader must be run as Administrator, and your antivirus must be fully disabled before starting.

If you followed every step and the loader still does nothing, contact support and describe exactly which step the process gets stuck on.

Make sure you have read the included instructions carefully — the launch sequence is strict. The loader must be run as Administrator, and your antivirus must be fully disabled before starting.

If you followed every step and the loader still does nothing, contact support and describe exactly which step the process gets stuck on.

The loader does not launch the game automatically , you need to start the game manually. Follow these steps:

• Extract the archive (password: sordum).
• Run the loader and click Search.
• While the search runs, launch the game normally.
• Wait for the loader search to finish and take a screenshot of the result.

If nothing happens after these steps, make sure your antivirus is fully disabled and try again.

If the launcher fails to download, try two things: enable a VPN and retry, or switch to a different browser (e.g., from Chrome to Firefox or vice versa).

If the browser blocks the download or the redirect does not trigger the file, contact support , an operator will send you a direct download link for the loader.

If the browser blocks the download or the redirect does not trigger the file, contact support , an operator will send you a direct download link for the loader.

The cheat may not have updated correctly or required additional components are missing. Follow these steps:

• Download and run the auxiliary utility (archive password: sordum).
• Click the Search button and wait for the scan to complete.
• Take a screenshot of the result and contact support , an operator will advise on next steps.

If the download link is not loading, try using a VPN. Some internet providers block access to the file hosting services used to distribute the cheat.

Connect any VPN service and try opening the link again.

Archive password: sordum. After extracting: launch the file, click Search and wait for the scan to complete.

Before launching, make sure your antivirus and Windows Defender are fully disabled , otherwise the pak may fail to detect game files.

Blue screens are usually caused by a driver conflict. To diagnose:

• Download the Sordum utility, run it, click Search, wait for the scan to finish, and send a screenshot of the results to support.
• If the BSOD repeats, locate the Windows minidump files (C:\Windows\Minidump\*.dmp) and send the latest file to the support chat for the developer to analyze.
• Errors like REFERENCE_BY_POINTER require minidump analysis , without it the exact cause cannot be determined.

If a system error appears when launching the loader or the game, try restoring the integrity of Windows system files.

• Open Command Prompt as Administrator and run: sfc /scannow
• Wait for the scan to complete and restart your PC. Then try launching the cheat again.

If the product loads in the launcher but the features do not appear in-game, the usual cause is missing system libraries. Reinstall them.

1. Visual C++ (all versions at once):

• Download the archive: Visual C++ Redistributable Runtime Package (All-in-One).
• Extract it to a separate folder and run install_all.bat as administrator.

2. DirectX:

• Option 1 — the official DirectX installer: download and run it.
• Option 2 (if the first one errors out) — DirectX Redistributable Runtime: extract the archive, run #install.bat and wait for it to finish.

The menu only opens when the game runs in windowed mode. Go to PYBG display settings and switch from fullscreen to windowed, set the scale to 100%, and select DirectX 11.

To close the overlay press Insert.

If only ESP activated after purchasing the Full version without AimAssist, there are two possible causes:

• Verify the integrity of the cheat files , reinstall the launcher and make sure you downloaded the Full package, not the ESP-only version.
• If AimAssist still does not activate, contact support with your login name , the operator will escalate to the developer to check the license binding.

Do not use an ESP-version key to launch the Full version , they are separate products with separate licenses.

Make sure you have followed the instructions completely: they may require you to enable certain overlays (not disable them) , re-read carefully.

• Verify that the menu hotkey is correctly bound in the cheat settings and that you are pressing the right key.
• Enter the game and press the assigned key while inside a match.
• If the menu still does not appear , record a video of the full launch process and show how you press the hotkey. Send the recording to support.

If pressing the aim key causes the crosshair to snap sideways and the mouse stops responding, the most likely cause is incorrect aimbot settings or a key binding conflict.

• Make sure the aimbot is actually enabled (checkbox checked in the menu) and not just that the activation key is bound , these are separate settings.
• Take screenshots of all cheat settings and send them to support for diagnosis by the developer.

The Visible Check feature in the current version may cause instability and crashes. Disable it in the cheat settings and check if the game runs stably. This issue has been reported to the developer.

After a reboot, a key can stop working due to a conflict with the spoofer or a changed system state. Contact support — an operator will issue a replacement key. To speed things up, provide your current key upfront.

After a reboot, a key can stop working due to a conflict with the spoofer or a changed system state. Contact support — an operator will issue a replacement key. To speed things up, provide your current key upfront.

This error appears when the key has already been activated on a different account , a common situation when a user accidentally enters the key into an old login.

Contact support and provide your key and a screenshot of your payment confirmation. A specialist will check which account the activation was tied to and help you regain access.

Contact support, provide your activation key and the reason for the reset (spoofer use, hardware change). The operator will manually reset the HWID , after that you can re-activate the cheat on your current PC.

This usually requires an HWID reset. Contact support and provide your license key , an operator will perform the reset manually, after which you will be able to log in.

Invalid hardware ID (HWID).

Fix: reset the HWID yourself in the control panel, or request a reset from the developer.

If the launcher download or key activation fails, try enabling a VPN , in some regions the download servers may be blocked by your ISP. After connecting to a VPN, retry the download and activation.

If VPN does not help, contact support , the operator will clarify the details and involve the developer if needed.

After a PC restart the activation key may become deactivated. Contact support and provide your key , an operator will perform a reset and reactivation within a few minutes.

This error means the product is not available in your region and cannot be activated. Please contact support chat to arrange a refund.

You have already used another trial key — this error only occurs with Trial keys.

Fix: contact the developer.

The key has been banned.

Fix: contact the developer to clarify the reason for the block.

Multiple payment methods are available on the site. If one doesn't work, try another option from the payment page , one of the available methods should work for Ukraine.

Ethereum transactions require several blockchain confirmations, which can take anywhere from a few minutes to a few hours. Access and the activation key are issued automatically once the payment is confirmed by the payment processor.

Wait for the transaction to be fully confirmed , there is no need to repurchase or contact support immediately. The download link and key will be sent to the email you provided.

The error CRD failed at 199 with code 887A0001 means the cheat is incompatible with your laptop , this is a hardware limitation, not a bug. Arcane FULL (and other full cheats with aimbot and anti-recoil) do not run on most laptops.

• If you have an external wired monitor connected to your laptop, try switching the display output to it , the cheat may work in that case.
• If there is no external monitor, contact support to swap your key for Arcane Radar (browser-based radar, ban-safe, works on laptops).

If multiple accounts are banned immediately upon entering a match, this is a sign of a hardware ban. A basic spoofer will not resolve this situation.

It is recommended to reinstall Windows and use a stronger spoofer such as Shield. After reinstalling the OS, run the spoofer first, then create a new account before playing.

Enable virtualization directly in BIOS/UEFI , the Windows Task Manager entry only reflects the current state and may not appear if the feature is disabled at the BIOS level.

After enabling it, reboot and launch the loader again. Send a screenshot of the loader screen to support so they can confirm all parameters are correct.

Hyper-V must be fully disabled and the Windows PIN sign-in option must be removed (Settings → Accounts → Sign-in options).

If disabling Hyper-V through Windows Features doesn't work, run the following in an Administrator PowerShell session:

• takeown /F "C:\Windows\System32\hvix64.exe"
• icacls "C:\Windows\System32\hvix64.exe" /grant *<SID>:F
• Repeat for hvax64.exe, then delete both files with del.

Reboot and try the loader again.

This cheat does not support laptops. If you are on a laptop, the cheat menu will not appear and injection errors cannot be resolved by changing settings.

• Contact the seller's chat and request a refund, stating that your device is a laptop.
• Alternatively, consider a different product that supports laptops (e.g., a radar cheat).

When selecting the spoofer in the launcher, always choose BE (BattlEye) , not EAC. PYBG uses BattlEye, and an EAC spoofer is incompatible, which prevents the cheat menu from appearing.

• Open the launcher → select the spoofer → click Launch → in the anticheат selection dialog choose BE and click No (do not agree to EAC).
• After the spoofer completes successfully, close the launcher, reopen it, and then launch the PYBG cheat.

If the mouse or keyboard stops responding briefly during spoofer startup, this is normal while the driver reloads , wait a moment or reboot your PC.

A USB drive is required to launch the cheat, but a virtual USB drive works exactly the same as a physical one and can be used without any issues. After loading the cheat, it is recommended to eject the drive.

Hyper-V / WSL / VBS / HVCI components are enabled.

Fix: the launcher should disable them automatically (the window with the Fix button). If it does not, contact the developer to add automatic disabling to the launcher.

Virtualization is disabled in the BIOS.

Fix: enable virtualization (Intel VT-x / AMD-V) in the BIOS settings for the product to work correctly.

Not enough RAM to load the product.

Fix: close unused programs or reboot your PC.

Unsupported Windows version.

Fix: contact the developer and provide your full Windows version. As of writing, versions up to 26H2 are supported.

If the loader displays a conflict error on startup, enter BIOS and disable virtualization (Virtualization Technology / VT-x / AMD-V). Then relaunch the loader.

Additionally, disable UAC (User Account Control) in Windows settings , this can also interfere with injection.

Check your Windows version: press Win+R, type winver and press Enter. Send the version and build number to support , this helps diagnose compatibility issues.

FaceIT Anti-Cheat is incompatible with this software. Completely uninstall FaceIT Anti-Cheat via Windows «Apps & Features», then reboot your PC and launch the loader again.

Ancient PYBG requires TPM (Trusted Platform Module) to be disabled in your BIOS/UEFI settings. If you do not see an obvious option, check the Security, Advanced, or PCH-FW Configuration sections , the setting may be labelled TPM Device, Security Device Support, or fTPM.

On AMD motherboards look for AMD fTPM switch; on Intel systems check Intel Platform Trust Technology (PTT). Disable the option, save changes, and reboot.

On Windows 11 it is recommended to reinstall PYBG to an SSD and re-download the game via the client (Steam/Battlegrounds). After a clean install, launch the pak following the standard instructions.

One key is bound to one PC. It is not possible to use the browser radar on multiple devices with the same key, either simultaneously or alternately.