Problems & fixes, ARC Raiders

A driver error usually indicates a conflict with installed software or a system environment issue. Follow these steps:

• Download the Sordum utility (the archive password will be provided by support).
• Launch it, click Search, and wait for the scan to finish.
• Send a screenshot of the results to the support chat — the developer will analyse the conflict and provide a fix.

In most cases, using a VPN fixes the issue: start a VPN connection and then relaunch the loader. If your VPN has TUN mode enabled, disable it in the VPN settings and try again.

Additionally: download the Sordum utility (archive password: sordum), run it, click Search, and send a screenshot of the results to support — this helps diagnose what is blocking the launch.

If neither VPN nor Sordum helps, contact support to escalate to the developer.

This means the product is temporarily frozen for a scheduled update. No action is needed on your part — simply wait for the update to complete.

Your paid subscription time does not expire during a freeze: subscription days are not counted while the loader is unavailable. Monitor the product page for status changes — access will resume automatically once the update is released.

A forced reboot or shutdown on loader start is most often caused by antivirus software or incorrect Windows security settings.

• If Kaspersky is installed, remove it completely using the official removal tool (Kavremover) rather than the standard "Programs and Features" uninstall. Reboot your PC afterwards.
• Make sure the following are disabled: Windows Defender real-time protection, Core Isolation, User Account Control (UAC), and the Vulnerable Driver Blocklist.
• Download the Sordum utility (archive password: sordum), run it, click Search, and send a screenshot of the results to support — this helps identify the conflicting component.
• After making changes, restart your PC and try again.

Windows Defender or a third-party antivirus is blocking the loader download or launch. Use the Defender Control utility (archive password: sordum): download it, run it, click Search, wait for the scan to finish, then click Disable.

After disabling protection, re-download and run the loader. You can re-enable protection through the same tool after your gaming session.

Reinstall the loader and update your GPU drivers , this resolves the issue in most cases. If the loader still closes on its own, try launching with a VPN enabled, then fully reboot your PC.

If nothing helps, the developers may be actively working on a fix , check with support for the current status.

This happens because Windows protects the account when BIOS changes are detected. The fix is to reinstall Windows and skip creating a password and Microsoft account during setup: when prompted to sign in or create an account, click Skip.

After reinstalling without a linked account, BIOS changes will no longer trigger a lockout. If BitLocker asks for a recovery key, enter it , but on the next Windows install, skip account creation.

• Make sure Virtualization and Hyper-V are enabled in BIOS.
• Download the Sordum utility, run it, click Search, and send a screenshot of the results to support , this helps identify conflicting software or services.
• Record a full launch video and upload it to YouTube so the developer can diagnose the issue.

Yes, a reboot after injection is the loader's normal behavior. After the system restarts, launch the loader again, wait for the successful injection confirmation, then start the game.

Launch order matters: start the loader first and wait for the prompt to open the game, then launch the game , not the other way around. Do not start the cheat while the game is already running.

If the order is correct and the issue persists, download the Sordum utility (archive password: sordum), run it, click Search, and send a screenshot of the results to support , this helps the developer diagnose conflicts on your system.

When the cheat goes into update mode, your subscription time is automatically frozen , you do not lose paid days. The developer does not announce an exact release date for updates. Current cheat status is posted in the support Telegram channel.

The loader is temporarily unavailable while the developer releases an update. This is a planned process that typically takes a few hours.

• Monitor the status on the website and in the news channel: t.me/procheatsupport
• Subscription time does not count down during a freeze — the timer is paused.
• Once the update is ready, the loader will work automatically. No additional steps are needed on your end.

Use a VPN to access the site and download the loader. Once the loader is downloaded and the cheat has been injected, you may disable the VPN — it does not need to remain connected during gameplay.

This error is usually caused by Windows Defender or a third-party antivirus interfering with the loader. Fully disable all antivirus protection before launching.

Also try connecting via VPN (NordVPN or similar paid service is recommended) as some ISPs may block the loader download. If VPN does not help, run the diagnostic tool (archive password sordum, click «Search») and send the screenshot to support.

To diagnose the issue, follow these steps:

• Download the Sordum utility (archive password: sordum).
• Run it, click Search, and wait for the scan to finish.
• Take a screenshot of the result and send it to support , this allows the team to identify the exact cause.

The most common causes are leftover Kaspersky antivirus files or corrupted system files. Follow these steps in order:

• Download the official Kaspersky removal tool, fully uninstall the antivirus, and reboot your PC.
• Open Command Prompt as administrator and run these two commands one at a time: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow.
• Disable Fast Boot in Windows settings (Power Options → Choose what the power buttons do → Turn off fast startup).
• Make sure virtualization is enabled in BIOS.
• Reboot and try launching the loader again.

After each reboot, Windows Defender or another antivirus may restore its settings and block the loader files. Make sure protection is disabled, then click Start Game in the loader again.

Also verify that Valorant Anti-Cheat (vgc / vanguard) is fully uninstalled , it conflicts with the loader.

Try connecting via VPN , the issue may be caused by activation server restrictions in your region. If VPN does not help, run the Sordum utility (archive password: sordum), click Search, and send the screenshot to support. The developer will use this information to assist you.

This error means the cheat process was frozen or terminated by the system during match loading. The developers are aware of this issue and are working on a fix. Contact support to get the current status and, if needed, request compensation for the downtime.

During an update the cheat is temporarily unavailable. Follow the current status in the support Telegram channel t.me/procheatsupport , updates for all products are posted there. Days lost to an update that was not your fault can be compensated , ask the support operator.

Hyper-V must be fully disabled and the Windows PIN sign-in option must be removed (Settings → Accounts → Sign-in options).

If disabling Hyper-V through Windows Features doesn't work, run the following in an Administrator PowerShell session:

• takeown /F "C:\Windows\System32\hvix64.exe"
• icacls "C:\Windows\System32\hvix64.exe" /grant *<SID>:F
• Repeat for hvax64.exe, then delete both files with del.

Reboot and try the loader again.

Make sure you have read the included instructions carefully — the launch sequence is strict. The loader must be run as Administrator, and your antivirus must be fully disabled before starting.

If you followed every step and the loader still does nothing, contact support and describe exactly which step the process gets stuck on.

The developer updated the product and added a USB drive requirement, but did not update the description in time. Launch the loader from a USB flash drive.

Also make sure Secure Boot is enabled in your BIOS/UEFI settings , it must be enabled, not disabled. This is a common reason the loader fails to start or throws a compatibility error.

You need to repair the Windows boot partition. Open Command Prompt as administrator and run the following commands one by one:

• mountvol X: /S
• cd /D X:\EFI\Microsoft\Boot
• bcdboot C:\Windows /l en-us /s X: /f ALL
• attrib -h -s bootmgfw.efi
• del bootmgfw.old
• cd /D C:\
• mountvol X: /D

Then restart your computer and try launching the loader again.

The cheat is temporarily unavailable , it has been taken offline for an update to support the latest game version. Wait for the update to complete; access will be restored automatically.

If you get an error when starting the cheat, the most common cause is your ISP or regional network blocking the connection to the loader servers.

Connect via a VPN before launching the cheat, then run the loader again. In most cases this resolves the issue immediately.

The archive password is: sordum

Press F2 only after the Discord overlay appears. Launch Discord first, wait for its in-game overlay to show up, then press F2 to activate the cheat.

For a complete cleanup, fully uninstall the game (remove all files) and reinstall it from scratch. Simply deleting the loader folder is not enough , injection traces can remain in the game's system files.

The menu only appears during an active match, not in the lobby. Make sure the game is running in windowed mode , fullscreen prevents the overlay from appearing.

If the menu still doesn't show: try connecting via VPN (any server), confirm the injection was successful (the loader will notify you), and close the loader before launching the game.

The aimbot and auto-shutdown issue is being investigated by the developer. To help speed up the fix, record a video using NVIDIA Overlay (or any screen recorder if the overlay is unavailable) and upload it to YouTube. The video should show the cheat settings and the moment the aim fails near an enemy.

Send the video link to support , the operator will forward it to the developer for analysis.

The cheat menu is opened with the Right Shift key, not Insert.

Make sure the game is running in windowed or borderless mode , the menu may not appear in exclusive fullscreen.

This is a server-side issue, not a mistake on your part. Contact support and provide the key that arrived in your email after payment.

The operator forwards the key to the developer, who then issues a replacement. A new key usually arrives within a few hours depending on the developer's time zone.

No additional steps are required on your end while you wait — the loader and all files are already set up correctly.

The key binding resets when you reinstall the OS. Contact support and provide your activation key — the operator will forward the request to the developer, who will reset the HWID on the server side. Re-enter the key in the loader after the reset is confirmed.

Note: one key works on one PC only. If your hardware has not changed, the reset is free of charge.

Make sure you copy the key in full with no extra spaces at the beginning or end. If the error persists right after purchase, contact support and provide: a screenshot of the key from your payment confirmation, the key as plain text, and a screenshot of the error in the loader , the operator will forward this to the developer to verify activation.

The key is frozen error means the cheat has been temporarily disabled by the developer due to an update or patch. Your key is not lost , it is frozen until an updated version is released.

Wait for the cheat to come back online. Current status is posted in the support Telegram channel: t.me/procheatsupport. A message will appear as soon as the cheat is back.

Enable virtualization directly in BIOS/UEFI , the Windows Task Manager entry only reflects the current state and may not appear if the feature is disabled at the BIOS level.

After enabling it, reboot and launch the loader again. Send a screenshot of the loader screen to support so they can confirm all parameters are correct.

The loader requires a GPT-partitioned disk and BIOS in UEFI mode. If the system is booted in Legacy/MBR mode, a Windows reinstall with UEFI boot and GPT disk partitioning is required.

You can check the current mode via msinfo32 → look for the 'BIOS Mode' field.

FaceIT Anti-Cheat is incompatible with this software. Completely uninstall FaceIT Anti-Cheat via Windows «Apps & Features», then reboot your PC and launch the loader again.

If the cheat's command line or bypass module is not working, the issue is likely a regional block. Connect via VPN and select a Russian server , the feature should work after that.

No. The Arc Raiders Ghost cheat supports only the Steam version of the game. The Microsoft Store version is not supported.

During an update the cheat is temporarily unavailable. The exact release timeline depends on the developer , support posts updates as soon as information is available.

Subscription downtime compensation is handled on a case-by-case basis through the developer , contact support directly to request it.