Problems & fixes, Apex Legends

No, this is not a bug. A window titled Error with a Fix button at the bottom means the launcher detected incompatible system components — this is intended by the developer for automatic setup.

Click Fix: the launcher will disable the incompatible components and reboot your PC. After the reboot the product should start without errors.

No, this is not a bug. A window titled Error with a Fix button at the bottom means the launcher detected incompatible system components — this is intended by the developer for automatic setup.

Click Fix: the launcher will disable the incompatible components and reboot your PC. After the reboot the product should start without errors.

The most common cause is ISP-level blocking of the activation servers. Connect to a VPN and try launching the loader again. In your VPN settings, switch to Proxy mode and pick the server with the lowest ping.

If that does not help, reboot your PC and try again. If the loader still fails to load, third-party software or Windows settings may be interfering — contact support.

A driver error usually indicates a conflict with installed software or a system environment issue. Follow these steps:

• Download the Sordum utility (the archive password will be provided by support).
• Launch it, click Search, and wait for the scan to finish.
• Send a screenshot of the results to the support chat — the developer will analyse the conflict and provide a fix.

A driver error usually indicates a conflict with installed software or a system environment issue. Follow these steps:

• Download the Sordum utility (the archive password will be provided by support).
• Launch it, click Search, and wait for the scan to finish.
• Send a screenshot of the results to the support chat — the developer will analyse the conflict and provide a fix.

After a game update the cheat stops working until the developer releases a patch. Check the current status in the t.me/procheatsupport channel. If you were unable to use the cheat due to an update, your key's validity period will be extended automatically , no action required on your part.

This is typically caused by leftover files from previous sessions or corrupted Windows system components. Follow these steps in order:

• Download and run the Sordum utility (archive password: sordum), click Search, and wait for it to finish — it removes leftover directories from prior loader runs.
• Open Command Prompt as Administrator and run in sequence: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow. Wait for each to complete, then reboot.
• If the issue persists, try switching your DNS or changing your VPN server/location, then attempt the loader again.
• If nothing helps, record a video of the full launch process and send it to support.

• When injecting, keep the game window active (in focus), not the loader window.
• Remove any automatic memory-cleaning tools (e.g. MemReduct) — they conflict with the injector.
• Reinstall all Visual C++ Redistributable packages: uninstall all existing versions and download fresh ones.
• If the error persists, make sure Core Isolation / Memory Integrity is disabled in Windows: Settings → Windows Security → Device Security → Core Isolation.

In most cases, using a VPN fixes the issue: start a VPN connection and then relaunch the loader. If your VPN has TUN mode enabled, disable it in the VPN settings and try again.

Additionally: download the Sordum utility (archive password: sordum), run it, click Search, and send a screenshot of the results to support — this helps diagnose what is blocking the launch.

If neither VPN nor Sordum helps, contact support to escalate to the developer.

If the loader throws an error and closes, follow these steps in order:

• Run the Sordum utility (password: sordum), click Search, and send a screenshot , this helps detect hidden antivirus or security services.
• Open Command Prompt as Administrator and run: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow , this repairs system files.
• Try launching with a VPN enabled.
• Make sure you are not using a permanent HWID spoofer , it corrupts system identifiers and can prevent the loader from working.

If none of these steps help, reinstall Windows and try again.

The archive password is: sordum.

In most cases, using a VPN fixes the issue: start a VPN connection and then relaunch the loader. If your VPN has TUN mode enabled, disable it in the VPN settings and try again.

Additionally: download the Sordum utility (archive password: sordum), run it, click Search, and send a screenshot of the results to support , this helps diagnose what is blocking the launch.

If neither VPN nor Sordum helps, contact support to escalate to the developer.

These are backend communication errors — there may be a problem on the server side or no connection to the product server.

Fix: connect through a VPN and launch again.

These are backend communication errors — there may be a problem on the server side or no connection to the product server.

Fix: connect through a VPN and launch again.

Use the Insert key to open or hide the cheat menu. The keys F1,F12, Home, End, and Right Shift are also available to toggle individual features or modes.

Make sure the game is running in windowed mode (not fullscreen). Press F2 from the game's main menu (not the lobby), then wait up to 5 minutes , injection can take time. Do not close the game before the cheat menu appears.

If the menu still doesn't appear, open cmd as Administrator and run:
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
Then reboot and try again.

The program cannot be loaded.

Fix: check your antivirus and make sure the DirectX and Visual C++ libraries are installed (reinstall them if needed).

The program cannot be loaded.

Fix: check your antivirus and make sure the DirectX and Visual C++ libraries are installed (reinstall them if needed).

An anti-cheat was already running when the product first started.

Fix: close all games that use an anti-cheat. The product must be started before the game.

An anti-cheat was already running when the product first started.

Fix: close all games that use an anti-cheat. The product must be started before the game.

The most likely cause is a non-standard (modified or stripped) Windows build. The loader requires a clean, official Windows installation.

• Reinstall Windows using an official image.
• As a temporary workaround, try launching the loader with a VPN enabled.
• Make sure Vanguard (Valorant anti-cheat) is fully uninstalled — it can interfere with the launch.

The loader is temporarily unavailable while the developer releases an update. This is a planned process that typically takes a few hours.

• Monitor the status on the website and in the news channel: t.me/procheatsupport
• Subscription time does not count down during a freeze — the timer is paused.
• Once the update is ready, the loader will work automatically. No additional steps are needed on your end.

Use a VPN to access the site and download the loader. Once the loader is downloaded and the cheat has been injected, you may disable the VPN — it does not need to remain connected during gameplay.

Use a VPN to access the site and download the loader. Once the loader is downloaded and the cheat has been injected, you may disable the VPN — it does not need to remain connected during gameplay.

To diagnose the issue, follow these steps:

• Download the Sordum utility (archive password: sordum).
• Run it, click Search, and wait for the scan to finish.
• Take a screenshot of the result and send it to support , this allows the team to identify the exact cause.

You need WinRAR to extract the archive , download and install it if you haven't already.

Archive password: sordum

Before launching the loader, disable real-time protection in Windows Defender or your antivirus , otherwise the file may be blocked or deleted automatically.

Anticheat errors and loader crashes when starting the game are typically resolved by enabling a VPN. Connect to a VPN, then relaunch the loader and the game.

Also ensure Windows Defender is disabled (e.g. via Defender Control), no third-party antivirus is running, and no unnecessary background software is active.

If after injection only the loader window appears and the cheat menu never shows, follow these steps:

• Download the Sordum utility (archive password: sordum).
• Run it, click Search, and wait for it to finish.
• Take a screenshot of the result, then repeat the loader launch procedure.

This clears conflicting processes that prevent the menu from appearing.

After each reboot, Windows Defender or another antivirus may restore its settings and block the loader files. Make sure protection is disabled, then click Start Game in the loader again.

Also verify that Valorant Anti-Cheat (vgc / vanguard) is fully uninstalled , it conflicts with the loader.

If the loader closes instantly or the cheat fails to inject, a conflicting system driver is most likely the cause. Follow these steps:

• Download the Sordum utility (archive password: sordum).
• Run it and click Search , wait for the scan to complete.
• Take a screenshot of the result, then reboot your PC and try launching again.

Symbol parsing error.

Fix: restart the launcher. If it persists, check your antivirus and Windows Defender and add the product to the exclusions.

Symbol parsing error.

Fix: restart the launcher. If it persists, check your antivirus and Windows Defender and add the product to the exclusions.

The vulnerable driver cannot be loaded.

Fix: check your antivirus and make sure FACEIT anti-cheat is not running.

The vulnerable driver cannot be loaded.

Fix: check your antivirus and make sure FACEIT anti-cheat is not running.

Not enough RAM to load the hypervisor.

Fix: reboot your PC or close unused applications, then try again.

Not enough RAM to load the hypervisor.

Fix: reboot your PC or close unused applications, then try again.

The required components could not be found.

Fix: check your internet connection and antivirus, and make sure FACEIT anti-cheat is not running.

The required components could not be found.

Fix: check your internet connection and antivirus, and make sure FACEIT anti-cheat is not running.

System call initialization error.

Fix: check your antivirus and make sure the Visual C++ libraries are installed.

System call initialization error.

Fix: check your antivirus and make sure the Visual C++ libraries are installed.

Disable the download protection (anti-phishing / safe browsing) in your browser settings before downloading. Look in the Security or Privacy section. You can re-enable it after the download is complete.

If the launcher fails to download, try two things: enable a VPN and retry, or switch to a different browser (e.g., from Chrome to Firefox or vice versa).

If the browser blocks the download or the redirect does not trigger the file, contact support , an operator will send you a direct download link for the loader.

If the browser blocks the download or the redirect does not trigger the file, contact support , an operator will send you a direct download link for the loader.

If the downloaded file is flagged as corrupted or blocked, try downloading it using a different browser (e.g. Firefox instead of Chrome). Also make sure real-time protection is fully disabled in your antivirus settings , it can remain active even when the main toggle appears off.

The cheat menu does not open in the lobby or main game menu. Start a match first, then press Insert inside the game round , the interface only becomes active during active gameplay.

Try the following keys one by one to open the menu: Insert, Home, Right Shift. The hotkey can differ between builds and may not match what the instructions say. If none of them work , fully restart the game and try again after the cheat has been launched and injected.

If the menu opens inconsistently, the injector likely hasn't finished loading yet , wait a few seconds after launching before pressing the key.

An antivirus (e.g. Kaspersky) is blocking or deleting the loader file. Disable or uninstall your antivirus, then re-extract the archive and run the file again. Archive password: sordum.

If the error persists, try launching with a VPN , changing the network environment resolves it in some cases.

The cheat is temporarily unavailable while the developer releases an update. This is a planned process that typically takes a few hours.

Monitor the status on the website and in the support chat , once the update is ready, the loader will work automatically. No additional steps are needed on your end.

This happens when a new cheat is installed while another cheat's hypervisor is still active , they conflict. Before installing any new cheat, fully unload the previous one and perform a clean reboot.

If the system is already stuck in a repair loop, try rolling back via a Windows restore point. If no restore point exists, a clean OS reinstall is required. Windows 22H2 is recommended for stable operation.

If the product loads in the launcher but the features do not appear in-game, the usual cause is missing system libraries. Reinstall them.

1. Visual C++ (all versions at once):

• Download the archive: Visual C++ Redistributable Runtime Package (All-in-One).
• Extract it to a separate folder and run install_all.bat as administrator.

2. DirectX:

• Option 1 — the official DirectX installer: download and run it.
• Option 2 (if the first one errors out) — DirectX Redistributable Runtime: extract the archive, run #install.bat and wait for it to finish.

If the product loads in the launcher but the features do not appear in-game, the usual cause is missing system libraries. Reinstall them.

1. Visual C++ (all versions at once):

• Download the archive: Visual C++ Redistributable Runtime Package (All-in-One).
• Extract it to a separate folder and run install_all.bat as administrator.

2. DirectX:

• Option 1 — the official DirectX installer: download and run it.
• Option 2 (if the first one errors out) — DirectX Redistributable Runtime: extract the archive, run #install.bat and wait for it to finish.

• Aim , automatically tracks and aims at the target while the bound key (recommended: left mouse button) is held.
• Trigger , fires automatically only when the crosshair is already on an enemy. Bind it to any key other than LMB.
• FOV , target acquisition radius. The higher the value, the wider the area the cheat scans for enemies.
• Smooth , aim movement speed. Low value snaps sharply to the target; high value tracks slowly and smoothly.
• Humanizer , simulates human mouse movement patterns. Leave the default settings as-is unless you want to fine-tune.

Make sure your antivirus and Windows Defender are fully disabled, and that the firewall is not blocking the process.

Try launching with a VPN active. If you are already using a VPN, make sure TUN mode is disabled in its settings.

Run the Sordum utility (archive password: sordum), click Search, and send a full screenshot of the results to support , this is required for diagnosis.

The Spectator Warning feature displays an on-screen indicator when other players are spectating you (including eliminated players who keep watching). It does not detect EA admin reviews or anti-cheat system checks , this is not technically possible.

The built-in spoofer activates automatically when the cheat starts , no additional steps are needed. It is designed to bypass hardware bans that were placed on previous accounts.

This is a server-side issue, not a mistake on your part. Contact support and provide the key that arrived in your email after payment.

The operator forwards the key to the developer, who then issues a replacement. A new key usually arrives within a few hours depending on the developer's time zone.

No additional steps are required on your end while you wait — the loader and all files are already set up correctly.

This is a server-side issue, not a mistake on your part. Contact support and provide the key that arrived in your email after payment.

The operator forwards the key to the developer, who then issues a replacement. A new key usually arrives within a few hours depending on the developer's time zone.

No additional steps are required on your end while you wait , the loader and all files are already set up correctly.

The key binding resets when you reinstall the OS. Contact support and provide your activation key — the operator will forward the request to the developer, who will reset the HWID on the server side. Re-enter the key in the loader after the reset is confirmed.

Note: one key works on one PC only. If your hardware has not changed, the reset is free of charge.

The key binding resets when you reinstall the OS. Contact support and provide your activation key — the operator will forward the request to the developer, who will reset the HWID on the server side. Re-enter the key in the loader after the reset is confirmed.

Note: one key works on one PC only. If your hardware has not changed, the reset is free of charge.

A key assignment error occurred: you were automatically issued a key for a different product. This is not caused by anything you did.

Contact support and provide the key you received , the operator will request the correct Apex Legends key from the developer and send you a replacement.

Invalid hardware ID (HWID).

Fix: reset the HWID yourself in the control panel, or request a reset from the developer.

Invalid hardware ID (HWID).

Fix: reset the HWID yourself in the control panel, or request a reset from the developer.

After a reboot, a key can stop working due to a conflict with the spoofer or a changed system state. Contact support , an operator will issue a replacement key. To speed things up, provide your current key upfront.

You have already used another trial key — this error only occurs with Trial keys.

Fix: contact the developer.

You have already used another trial key — this error only occurs with Trial keys.

Fix: contact the developer.

The key has been banned.

Fix: contact the developer to clarify the reason for the block.

The key has been banned.

Fix: contact the developer to clarify the reason for the block.

Hyper-V must be fully disabled and the Windows PIN sign-in option must be removed (Settings → Accounts → Sign-in options).

If disabling Hyper-V through Windows Features doesn't work, run the following in an Administrator PowerShell session:

• takeown /F "C:\Windows\System32\hvix64.exe"
• icacls "C:\Windows\System32\hvix64.exe" /grant *<SID>:F
• Repeat for hvax64.exe, then delete both files with del.

Reboot and try the loader again.

Hyper-V / WSL / VBS / HVCI components are enabled.

Fix: the launcher should disable them automatically (the window with the Fix button). If it does not, contact the developer to add automatic disabling to the launcher.

Hyper-V / WSL / VBS / HVCI components are enabled.

Fix: the launcher should disable them automatically (the window with the Fix button). If it does not, contact the developer to add automatic disabling to the launcher.

Virtualization is disabled in the BIOS.

Fix: enable virtualization (Intel VT-x / AMD-V) in the BIOS settings for the product to work correctly.

Virtualization is disabled in the BIOS.

Fix: enable virtualization (Intel VT-x / AMD-V) in the BIOS settings for the product to work correctly.

Not enough RAM to load the product.

Fix: close unused programs or reboot your PC.

Not enough RAM to load the product.

Fix: close unused programs or reboot your PC.

Unsupported Windows version.

Fix: contact the developer and provide your full Windows version. As of writing, versions up to 26H2 are supported.

Unsupported Windows version.

Fix: contact the developer and provide your full Windows version. As of writing, versions up to 26H2 are supported.

If the loader displays a conflict error on startup, enter BIOS and disable virtualization (Virtualization Technology / VT-x / AMD-V). Then relaunch the loader.

Additionally, disable UAC (User Account Control) in Windows settings , this can also interfere with injection.

Check your Windows version: press Win+R, type winver and press Enter. Send the version and build number to support , this helps diagnose compatibility issues.

FaceIT Anti-Cheat is incompatible with this software. Completely uninstall FaceIT Anti-Cheat via Windows «Apps & Features», then reboot your PC and launch the loader again.

Antivirus detections on loader files are a normal result of code obfuscation. Obfuscation is used to bypass anti-cheat systems and is not malware. This is why many antivirus engines flag the file as suspicious.

Disable your antivirus and real-time protection before running , otherwise the file may be removed automatically.

If the game throws a file-related error, run a file integrity check via Steam or the EA App: right-click the game → Properties → Local Files → Verify integrity of game files. Once files are restored, restart your PC and try again.

This cheat requires a specific file system type on the system partition. If you see an error related to the file system on launch, the fix is to reinstall Windows. Before purchasing, it is recommended to check file system requirements with support.