Problems & fixes, Medusa Unterned

Most often the loader is blocked by antivirus software or Windows' built-in protection features. Try these steps in order:

• Run the loader as administrator.
• Add the loader's folder to your antivirus and Windows Defender exclusions.
• Temporarily disable overlays from third-party apps (Discord, GeForce Experience, and similar).
• Reboot your computer and launch the loader again.

If it still won't start or closes on its own, contact support — sometimes the cause is a specific Windows protection setting that needs to be adjusted individually for your system.

In most cases the site becomes unreachable because your internet provider is blocking the connection, not because of an issue on our end. Try the following:

• Turn on a VPN and check if the site loads;
• Switch your DNS server to a public one, such as Quad9 (9.9.9.9) or Cloudflare (1.1.1.1);
• Check the site's availability from another region using a third-party checker tool.

If it still won't load after that, contact support and we'll share the current working address.

This message means the game developer released a new update and the cheat has not been adapted for it yet, so the loader reports a version mismatch.

• Wait for the cheat developer to release an update — this usually takes anywhere from a few hours to a couple of days.
• Check with support for the current update status.
• If the wait eats into your paid subscription time, ask support to add compensation time to your subscription.

Download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the results to support. This is the standard first diagnostic step , without this screenshot, support cannot accurately identify the cause of your issue.

This is usually caused by Windows' built-in driver protection (blocking "vulnerable" drivers) or by third-party antivirus and overlays interfering with the loader.

• Add the loader folder to your antivirus exclusions.
• Disable third-party overlays (Discord, GeForce Experience, and similar) that may conflict with the loader.
• Contact support — they can provide a compatibility-check utility and help you get the loader running.

We don't recommend manually changing Windows' protection settings yourself — it can damage your system.

For most cheats to work correctly, your system must meet these requirements:

• Windows Defender real-time protection , disabled
• Core Isolation / Memory Integrity (HVCI) , disabled
• User Account Control (UAC) , disabled
• TPM , disabled in BIOS
• Third-party antivirus (Kaspersky etc.) , fully uninstalled

Run the system checker tool, take a screenshot of the results, and send it to support , operators will identify which setting is blocking the launch.

Fully uninstall any third-party antivirus using the manufacturer's own uninstaller , disabling it is not enough. After removal, clean registry remnants with CCleaner. Disable Windows Defender via Security settings: Real-time protection → Off.

If the file is flagged as a virus during download , try downloading from a different browser or via the store's Telegram bot.

Check the following in order:

• Make sure any antivirus (including Kaspersky) is fully uninstalled, not just disabled.
• Install all current Visual C++ Redistributable runtimes: download the all-in-one pack from TechPowerUp and run the bat file as administrator.
• Repair Windows system files: open CMD as administrator and run sfc /scannow, then DISM /Online /Cleanup-Image /RestoreHealth, then reboot.
• If nothing helps , reinstall Windows.

This error means the license key's hardware binding (HWID) has changed — for example, after reinstalling Windows or resetting a spoofer.

• Contact support and provide your license key;
• A support agent will reset the HWID binding on your key;
• After the reset, launch the program again and check that it works.

Keep in mind that the number of free HWID resets may be limited.

Enter BIOS and disable TPM (on Gigabyte boards this is labeled as «Disabled» / «Forbidden»). Also make sure Secure Boot is off. Save settings (F10) and reboot.

If Windows asks you to create a new PIN or password after disabling TPM , skip it or remove the Windows login password: this is related to BitLocker, not the cheat.

Your purchase does not get emailed to you — access to it appears in your account on the site. If you do not have an account yet, register one, then find the item you bought in your account and activate the key there.

If the purchase still is not showing up in your account a few minutes after payment, contact support and include the payment code so the team can check it faster.

Try all standard menu hotkeys one by one: Insert, Home, F2, Right Shift, End. The exact key depends on the product and is listed in its instructions.

Also make sure the game is running in windowed or borderless window mode , the menu typically does not open in true fullscreen.

If you paid via a P2P transfer, confirmation from the payment system can take longer than usual — sometimes up to a few hours.

• The money has already been taken — just wait for the payment system to confirm it;
• Don't try to pay again while you're still within a reasonable waiting window;
• If the payment still hasn't confirmed after a long wait, contact store support with your payment details.

Disable Core Isolation / Memory Integrity: Windows Security → Device Security → Core Isolation → Memory Integrity → Off. Reboot. If the toggle is greyed out, disable it via the registry or reinstall Windows.

This is typically caused by ISP-level blocks. Enable a VPN and retry the download. If the file is hosted on MEGA , install the MEGA browser extension: without it, large files will not download completely. Alternatively, download the loader via the store's Telegram bot.

Most likely a game or anti-cheat update was released and the cheat developer has not yet published a patch. Check the latest product news in the support Telegram channel. If there is no update announcement , contact support: the operator will check the status with the developer. Subscription time is compensated in such cases.

The file you downloaded via the link in the instructions is an archive, not a ready-made application.

• Install an archiver such as WinRAR or 7-Zip if you don't already have one;
• Extract the downloaded archive;
• Inside the extracted folder you'll find the loader — run that file.

This is usually caused by corrupted Windows system files or the game's display mode.

• Ask support for a guide on checking and repairing Windows system files.
• Launch the game in windowed mode instead of borderless — this often resolves the issue.
• If it happens again, try launching a few more times: the game frequently starts fine after a couple of retries.

Make sure you copy the key in full , extra or missing characters (even leading/trailing spaces) will cause an error. Verify you are entering the key into the correct loader that it was purchased for. If the key is definitely correct, reboot your PC and try again , this sometimes resolves the issue.

Make sure all required dependencies are installed: download and install Visual C++ Redistributable (all-in-one pack), .NET Runtime, and DirectX. Re-download the loader fresh , from the Telegram bot or MEGA. If it still does not launch, contact support: include your Windows version, CPU model, and a screenshot of the error.

Open Windows Settings → System → About and check your OS version and build number.

Compare it with the list of supported Windows versions on the product page — not every product works on every Windows version. If your version isn't supported, the program may fail to launch or not respond to hotkeys at all.

Please check compatibility before purchasing: unfortunately, we cannot exchange or refund a product that turns out to be incompatible with your Windows version.

This error usually means your provider is blocking the connection.

• Turn on a VPN and try activating again.
• If the same error appears with that VPN, try a different server or region.
• If it still doesn't work, contact support — a network-side fix may be needed.

Yes. A cheat's built-in spoofer changes your device's hardware identifiers, so it usually clears a hardware ban (HWID ban) issued by the game's anti-cheat.

After enabling the spoofer, launch the cheat as usual — the game should detect the computer as a new device.

Some anti-cheats (e.g. Vanguard in Valorant) conflict with certain virtualization settings. If the game requires virtualization off while the cheat requires it on, try using a spoofer , it includes a bypass that resolves this conflict without changing BIOS settings.

This is usually caused by a non-standard Windows display scaling setting, which offsets the program's interface.

• Open Windows display settings;
• Set scaling to 100%;
• Restart the program and check that clicks now line up with the cursor.

If the purchase wasn't made through our site but through a third-party seller or reseller, only that seller has your order details. As the software and payment provider, we can't help with your key, access, or order without that information.

Describe the situation in the chat with the seller you bought from — they can reach out to us about your order directly.

Antivirus software and browsers often flag cheat loaders as a threat - this is a false positive.

Add the loader's folder and the file itself to your antivirus and Windows Defender exclusions, and allow the download in your browser if it's being blocked. If the issue persists, temporarily disable real-time protection while downloading and launching for the first time, then turn it back on.

The site supports more than 20 different payment systems, so if your usual payment method isn't available in your region, there is usually an alternative.

If local payment options don't go through, you can pay with cryptocurrency, which works from any country.

Sometimes network connectivity drops after a spoofer is activated. If that happens, open Device Manager, find your network adapter (Wi-Fi or Ethernet), disable it, then re-enable it - the connection should come back.

If it happens repeatedly, try restarting your computer after turning the spoofer off.

Sometimes registration fails because access to the site is restricted in your region.

Try connecting through a VPN and registering again — this usually resolves the issue.

This happens because the VPN connects you through a server in another country, so the game automatically detects a different region.

To stay on your usual region and keep voice chat working, pick a server located in your own country (the RU region) in your VPN settings instead of the default nearest one.

No — a separate device used for the radar isn't physically connected to the game and doesn't interact with its process on your computer, so it can't be detected by anti-cheat or the developer.