Problems & fixes, SAND: Raiders of Sophie

Cheats Knowledge base

Active: SAND: Raiders of Sophie Reset

Launch & crashes

The loader says to disable antivirus, WDFilter or core isolation even though it's already off — what do I do?

This warning usually appears when antivirus files or drivers are still left on the computer even after a regular uninstall, or when core isolation (Memory Integrity) isn't fully disabled.

Fully disable Windows Defender and any third-party antivirus, including real-time protection.
Turn off core isolation in Windows security settings and restart the computer.
Add the loader folder to your antivirus exclusions.
If the warning still won't clear, contact support — they can provide a utility to check for leftover drivers and confirm the system is fully clean.

Phoenix SAND

The loader won't download from the link or can't find a server on startup — what should I do?

If the download link won't open, the file downloads empty, or the loader shows a download error or gets stuck searching for a server, it's usually your internet provider blocking the connection.

Try connecting a VPN, switching browsers, and launching the loader again. If the error still appears after that, contact support — they can provide an alternative link or a fresh build of the loader.

Phoenix SAND

After a game update the loader says no servers are available or that the cheat is being updated

After a major game update the developer needs time to adapt the cheat to the new version — during this period the loader will show no available servers or an "updating" status, and you won't be able to launch or activate the program.

Wait for the official announcement that the update is finished on the product page or in the support news. The waiting time isn't deducted from your subscription — once the update is done, access returns automatically and your remaining time keeps counting as normal.

Phoenix SAND

Features & setup

The cheat menu doesn't open with the hotkey after injection — what do I do?

The menu often opens only once you are actually inside a match, not in the lobby — try pressing the hotkey again after the round starts; sometimes features activate with a delay of a few minutes. Also switch the game to windowed mode — in some cases the menu appears automatically once you do.

Try the alternate hotkeys listed in your product's instructions (for example End or F2). If nothing helps, describe the issue to support — it may be a conflict with antivirus software or a third-party overlay blocking the menu from showing.

Phoenix SAND

How do I use the spoofer correctly — when to run it and in what order with the cheat?

The spoofer changes your device data only until the next PC reboot — after every restart you need to run it again before launching the game, otherwise the system will see your original hardware data.

There's a specific launch order: start the cheat first, then the spoofer. The spoofer also only works while the related subscription is active — once it ends, the effect is gone.

Phoenix SAND

Keys & activation

When activating my key or resetting the hardware binding it says the request is already pending — what should I do?

This message means the request to reset your key's hardware binding is already queued, was used recently, or a previous reset was interrupted (for example, by a reboot before it finished). There is also a cooldown period between resets.

Wait a few minutes and try activating again.
If the error persists, contact support with your activation key — they can complete the reset manually.
If you recently switched computers or changed hardware, be ready to confirm this, for example with a purchase receipt, since frequent hardware resets may require verification.

Phoenix SAND

My activation key won't work — it says it's already linked to another computer

Your activation key is tied to one computer's hardware (HWID), and by default the rule is one key per computer. Activation is locked to whichever device uses it first, so be careful sharing the loader link or access with other people.

To use the key on a new computer, contact support and provide your key so they can reset the hardware lock manually. Keep in mind that support may decline the reset if you request it too often.

Phoenix SAND

Compatibility & system

The cheat crashes right when I launch the game, or right after the injection sound, even though it worked before

This is usually caused by a conflict with third-party software or antivirus on your system — leftover files from other programs or protection drivers can block the launch.

Ask support for the compatibility-check utility, run it, and send a screenshot of the scan results so they can spot the conflicting software.
Remove any programs support flags as conflicting.
Temporarily disable real-time antivirus protection and add the program's folder to exclusions.
Then restart both the program and the game.

Phoenix SAND

My antivirus deletes the loader files right after I download them

Antivirus software often flags the loader as a threat by mistake and deletes its files — this is a false positive.

Add the loader folder to your antivirus exclusions
Turn off real-time protection before downloading and launching it
If the files were already deleted, download the program again after setting up the exclusions

Phoenix SAND

The screen goes black after launching the game with the cheat running, even though the cheat's menu still opens with its hotkey — how do I fix it?

Turning off windowed game optimizations in Windows settings usually fixes this: right-click the desktop → "Display settings" → "Graphics" → "Change default graphics settings" → disable "Optimizations for windowed games."

Then restart the game.

Phoenix SAND

General

Where do I find the download link for the program after buying it?

The download link and installation instructions are provided together with your purchase.

If you can't find them, contact support with your order number and they'll resend the link.

Phoenix SAND

Does a spoofer fully protect against a hardware (HWID) ban?

No, a spoofer doesn't provide a full guarantee. Some anti-cheat systems can still detect the spoofed device data, so this method is considered risky and doesn't help in every case.

If you still get hardware-banned while using a spoofer, contact support to reset the hardware binding.

Phoenix SAND

General troubleshooting

Universal fixes that apply to most products.

The cheat loader won't launch or closes right after starting

Most often the loader is blocked by antivirus software or Windows' built-in protection features. Try these steps in order:

Run the loader as administrator.
Add the loader's folder to your antivirus and Windows Defender exclusions.
Temporarily disable overlays from third-party apps (Discord, GeForce Experience, and similar).
Reboot your computer and launch the loader again.

If it still won't start or closes on its own, contact support — sometimes the cause is a specific Windows protection setting that needs to be adjusted individually for your system.

The store website sometimes won't load — what could be causing this?

In most cases the site becomes unreachable because your internet provider is blocking the connection, not because of an issue on our end. Try the following:

Turn on a VPN and check if the site loads;
Switch your DNS server to a public one, such as Quad9 (9.9.9.9) or Cloudflare (1.1.1.1);
Check the site's availability from another region using a third-party checker tool.

If it still won't load after that, contact support and we'll share the current working address.

The cheat says the version doesn't match after a game update — what should I do?

This message means the game developer released a new update and the cheat has not been adapted for it yet, so the loader reports a version mismatch.

Wait for the cheat developer to release an update — this usually takes anywhere from a few hours to a couple of days.
Check with support for the current update status.
If the wait eats into your paid subscription time, ask support to add compensation time to your subscription.

Cheat won't launch , how do I check if my system is set up correctly?

Download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the results to support. This is the standard first diagnostic step , without this screenshot, support cannot accurately identify the cause of your issue.

The cheat loader gets blocked by the system or antivirus on launch — what should I do?

This is usually caused by Windows' built-in driver protection (blocking "vulnerable" drivers) or by third-party antivirus and overlays interfering with the loader.

Add the loader folder to your antivirus exclusions.
Disable third-party overlays (Discord, GeForce Experience, and similar) that may conflict with the loader.
Contact support — they can provide a compatibility-check utility and help you get the loader running.

We don't recommend manually changing Windows' protection settings yourself — it can damage your system.

System checker shows errors , what exactly needs to be enabled or disabled

For most cheats to work correctly, your system must meet these requirements:

Windows Defender real-time protection , disabled
Core Isolation / Memory Integrity (HVCI) , disabled
User Account Control (UAC) , disabled
TPM , disabled in BIOS
Third-party antivirus (Kaspersky etc.) , fully uninstalled

Run the system checker tool, take a screenshot of the results, and send it to support , operators will identify which setting is blocking the launch.

Antivirus (Kaspersky, Defender) blocks or deletes cheat files

Fully uninstall any third-party antivirus using the manufacturer's own uninstaller , disabling it is not enough. After removal, clean registry remnants with CCleaner. Disable Windows Defender via Security settings: Real-time protection → Off.

If the file is flagged as a virus during download , try downloading from a different browser or via the store's Telegram bot.

Software launches but crashes or causes PC reboot with no error message

Check the following in order:

Make sure any antivirus (including Kaspersky) is fully uninstalled, not just disabled.
Install all current Visual C++ Redistributable runtimes: download the all-in-one pack from TechPowerUp and run the bat file as administrator.
Repair Windows system files: open CMD as administrator and run sfc /scannow, then DISM /Online /Cleanup-Image /RestoreHealth, then reboot.
If nothing helps , reinstall Windows.

After a reset or reinstall, the program shows an HWID error — what should I do?

This error means the license key's hardware binding (HWID) has changed — for example, after reinstalling Windows or resetting a spoofer.

Contact support and provide your license key;
A support agent will reset the HWID binding on your key;
After the reset, launch the program again and check that it works.

Keep in mind that the number of free HWID resets may be limited.

TPM is enabled , spoofer or cheat fails to inject, shows TPM error

Enter BIOS and disable TPM (on Gigabyte boards this is labeled as «Disabled» / «Forbidden»). Also make sure Secure Boot is off. Save settings (F10) and reboot.

If Windows asks you to create a new PIN or password after disabling TPM , skip it or remove the Windows login password: this is related to BitLocker, not the cheat.

I paid but nothing arrived — what should I do?

Your purchase does not get emailed to you — access to it appears in your account on the site. If you do not have an account yet, register one, then find the item you bought in your account and activate the key there.

If the purchase still is not showing up in your account a few minutes after payment, contact support and include the payment code so the team can check it faster.

Cheat menu won't open , pressing the hotkey does nothing

Try all standard menu hotkeys one by one: Insert, Home, F2, Right Shift, End. The exact key depends on the product and is listed in its instructions.

Also make sure the game is running in windowed or borderless window mode , the menu typically does not open in true fullscreen.

My payment isn't confirming and the money's already been taken — what should I do?

If you paid via a P2P transfer, confirmation from the payment system can take longer than usual — sometimes up to a few hours.

The money has already been taken — just wait for the payment system to confirm it;
Don't try to pay again while you're still within a reasonable waiting window;
If the payment still hasn't confirmed after a long wait, contact store support with your payment details.

Core Isolation (HVCI / Memory Integrity) prevents the cheat from launching

Disable Core Isolation / Memory Integrity: Windows Security → Device Security → Core Isolation → Memory Integrity → Off. Reboot. If the toggle is greyed out, disable it via the registry or reinstall Windows.

Downloading file from the site , network error, speed drops to 0, download fails

This is typically caused by ISP-level blocks. Enable a VPN and retry the download. If the file is hosted on MEGA , install the MEGA browser extension: without it, large files will not download completely. Alternatively, download the loader via the store's Telegram bot.

Cheat worked yesterday, stopped working today , won't launch or inject

Most likely a game or anti-cheat update was released and the cheat developer has not yet published a patch. Check the latest product news in the support Telegram channel. If there is no update announcement , contact support: the operator will check the status with the developer. Subscription time is compensated in such cases.

I downloaded the file but can't find the application inside it — what should I do?

The file you downloaded via the link in the instructions is an archive, not a ready-made application.

Install an archiver such as WinRAR or 7-Zip if you don't already have one;
Extract the downloaded archive;
Inside the extracted folder you'll find the loader — run that file.

After I launch the game with the cheat running I get a blue or black screen and the PC reboots — what should I do?

This is usually caused by corrupted Windows system files or the game's display mode.

Ask support for a guide on checking and repairing Windows system files.
Launch the game in windowed mode instead of borderless — this often resolves the issue.
If it happens again, try launching a few more times: the game frequently starts fine after a couple of retries.

I enter the key and get 'invalid code' or the key is not accepted

Make sure you copy the key in full , extra or missing characters (even leading/trailing spaces) will cause an error. Verify you are entering the key into the correct loader that it was purchased for. If the key is definitely correct, reboot your PC and try again , this sometimes resolves the issue.

After reinstalling Windows the loader won't launch , what to do

Make sure all required dependencies are installed: download and install Visual C++ Redistributable (all-in-one pack), .NET Runtime, and DirectX. Re-download the loader fresh , from the Telegram bot or MEGA. If it still does not launch, contact support: include your Windows version, CPU model, and a screenshot of the error.

How can I check if a product supports my Windows version before buying it?

Open Windows Settings → System → About and check your OS version and build number.

Compare it with the list of supported Windows versions on the product page — not every product works on every Windows version. If your version isn't supported, the program may fail to launch or not respond to hotkeys at all.

Please check compatibility before purchasing: unfortunately, we cannot exchange or refund a product that turns out to be incompatible with your Windows version.

The loader shows a "Failure connect" error when I try to activate my key — what should I do?

This error usually means your provider is blocking the connection.

Turn on a VPN and try activating again.
If the same error appears with that VPN, try a different server or region.
If it still doesn't work, contact support — a network-side fix may be needed.

Will a built-in spoofer help if my account already has a hardware ban?

Yes. A cheat's built-in spoofer changes your device's hardware identifiers, so it usually clears a hardware ban (HWID ban) issued by the game's anti-cheat.

After enabling the spoofer, launch the cheat as usual — the game should detect the computer as a new device.

Game won't start with virtualization enabled, but the cheat requires it

Some anti-cheats (e.g. Vanguard in Valorant) conflict with certain virtualization settings. If the game requires virtualization off while the cheat requires it on, try using a spoofer , it includes a bypass that resolves this conflict without changing BIOS settings.

The program's menu is offset and clicks land in the wrong place — how do I fix it?

This is usually caused by a non-standard Windows display scaling setting, which offsets the program's interface.

Open Windows display settings;
Set scaling to 100%;
Restart the program and check that clicks now line up with the cursor.

I bought the cheat from a third-party seller instead of directly on your site — who should I contact about a problem?

If the purchase wasn't made through our site but through a third-party seller or reseller, only that seller has your order details. As the software and payment provider, we can't help with your key, access, or order without that information.

Describe the situation in the chat with the seller you bought from — they can reach out to us about your order directly.

My browser or antivirus blocks the download and flags the file as a virus

Antivirus software and browsers often flag cheat loaders as a threat - this is a false positive.

Add the loader's folder and the file itself to your antivirus and Windows Defender exclusions, and allow the download in your browser if it's being blocked. If the issue persists, temporarily disable real-time protection while downloading and launching for the first time, then turn it back on.

Payment methods in my region don't work, what else can I use?

The site supports more than 20 different payment systems, so if your usual payment method isn't available in your region, there is usually an alternative.

If local payment options don't go through, you can pay with cryptocurrency, which works from any country.

My internet or Wi-Fi disconnects after enabling a spoofer

Sometimes network connectivity drops after a spoofer is activated. If that happens, open Device Manager, find your network adapter (Wi-Fi or Ethernet), disable it, then re-enable it - the connection should come back.

If it happens repeatedly, try restarting your computer after turning the spoofer off.

I can't register on the site, what should I do?

Sometimes registration fails because access to the site is restricted in your region.

Try connecting through a VPN and registering again — this usually resolves the issue.

I'm using a VPN with the software and lost voice chat — I keep getting routed to a different server region

This happens because the VPN connects you through a server in another country, so the game automatically detects a different region.

To stay on your usual region and keep voice chat working, pick a server located in your own country (the RU region) in your VPN settings instead of the default nearest one.

Can the game developer detect that I'm running a radar on my phone?

No — a separate device used for the radar isn't physically connected to the game and doesn't interact with its process on your computer, so it can't be detected by anti-cheat or the developer.

Didn't find your problem?

Contact support