Problems & fixes, PUBG WH (ESP)
Real problems with private cheats and the fixes that worked, collected from our support requests. Pick a game or product, or search.
Launch & crashes
PYBG WH launcher not starting or stuck on loading
The most common cause is antivirus software blocking or removing cheat files during download. Disable Windows Defender and any third-party antivirus (including 360 Total Security), add the cheat folder to exclusions, or manually delete any quarantined files it found.
Run the launcher as Administrator. If it still hangs, reboot your PC and try again.
PUBG WH (ESP)Cheat menu does not appear in PYBG
Make sure PYBG is running in Borderless Window mode , the cheat menu will not appear in fullscreen.
- Verify that Steam Overlay is enabled (Shift+Tab should open the overlay in-game).
- Update Steam to the latest version and make sure the Steam beta is turned off.
- Confirm that the in-game video settings use DirectX 11 (no extra suffixes).
After making these changes, restart the cheat and launch the game again.
PUBG WH (ESP)Cheat loader keeps loading endlessly , does VPN help
Sometimes the issue is server-side (the host is temporarily unreachable). Try connecting through a VPN and switch its mode to Proxy, then pick the server with the lowest ping.
If that does not help, reboot your PC and try again. If the cheat driver still fails to load, something on your system may be interfering , third-party software or Windows settings.
PUBG WH (ESP)Compatibility & system
Spoofer conflicts with PYBG cheat , menu missing or mouse stops working
When selecting the spoofer in the launcher, always choose BE (BattlEye) , not EAC. PYBG uses BattlEye, and an EAC spoofer is incompatible, which prevents the cheat menu from appearing.
- Open the launcher → select the spoofer → click Launch → in the anticheат selection dialog choose BE and click No (do not agree to EAC).
- After the spoofer completes successfully, close the launcher, reopen it, and then launch the PYBG cheat.
If the mouse or keyboard stops responding briefly during spoofer startup, this is normal while the driver reloads , wait a moment or reboot your PC.
PUBG WH (ESP)General troubleshooting
Universal fixes that apply to most products.
Cheat won't launch , how do I check if my system is set up correctly?
Download the Sordum utility (archive password: sordum), run it, click Search, and send a screenshot of the results to support. This is the standard first diagnostic step , without this screenshot, support cannot accurately identify the cause of your issue.
System checker shows errors , what exactly needs to be enabled or disabled
For most cheats to work correctly, your system must meet these requirements:
- Windows Defender real-time protection , disabled
- Core Isolation / Memory Integrity (HVCI) , disabled
- User Account Control (UAC) , disabled
- TPM , disabled in BIOS
- Third-party antivirus (Kaspersky etc.) , fully uninstalled
Run the system checker tool, take a screenshot of the results, and send it to support , operators will identify which setting is blocking the launch.
Antivirus (Kaspersky, Defender) blocks or deletes cheat files
Fully uninstall any third-party antivirus using the manufacturer's own uninstaller , disabling it is not enough. After removal, clean registry remnants with CCleaner. Disable Windows Defender via Security settings: Real-time protection → Off.
If the file is flagged as a virus during download , try downloading from a different browser or via the store's Telegram bot.
Software launches but crashes or causes PC reboot with no error message
Check the following in order:
- Make sure any antivirus (including Kaspersky) is fully uninstalled, not just disabled.
- Install all current Visual C++ Redistributable runtimes: download the all-in-one pack from TechPowerUp and run the bat file as administrator.
- Repair Windows system files: open CMD as administrator and run sfc /scannow, then DISM /Online /Cleanup-Image /RestoreHealth, then reboot.
- If nothing helps , reinstall Windows.
TPM is enabled , spoofer or cheat fails to inject, shows TPM error
Enter BIOS and disable TPM (on Gigabyte boards this is labeled as «Disabled» / «Forbidden»). Also make sure Secure Boot is off. Save settings (F10) and reboot.
If Windows asks you to create a new PIN or password after disabling TPM , skip it or remove the Windows login password: this is related to BitLocker, not the cheat.
Cheat menu won't open , pressing the hotkey does nothing
Try all standard menu hotkeys one by one: Insert, Home, F2, Right Shift, End. The exact key depends on the product and is listed in its instructions.
Also make sure the game is running in windowed or borderless window mode , the menu typically does not open in true fullscreen.
Core Isolation (HVCI / Memory Integrity) prevents the cheat from launching
Disable Core Isolation / Memory Integrity: Windows Security → Device Security → Core Isolation → Memory Integrity → Off. Reboot. If the toggle is greyed out, disable it via the registry or reinstall Windows.
Downloading file from the site , network error, speed drops to 0, download fails
This is typically caused by ISP-level blocks. Enable a VPN and retry the download. If the file is hosted on MEGA , install the MEGA browser extension: without it, large files will not download completely. Alternatively, download the loader via the store's Telegram bot.
Cheat worked yesterday, stopped working today , won't launch or inject
Most likely a game or anti-cheat update was released and the cheat developer has not yet published a patch. Check the latest product news in the support Telegram channel. If there is no update announcement , contact support: the operator will check the status with the developer. Subscription time is compensated in such cases.
I enter the key and get 'invalid code' or the key is not accepted
Make sure you copy the key in full , extra or missing characters (even leading/trailing spaces) will cause an error. Verify you are entering the key into the correct loader that it was purchased for. If the key is definitely correct, reboot your PC and try again , this sometimes resolves the issue.
After reinstalling Windows the loader won't launch , what to do
Make sure all required dependencies are installed: download and install Visual C++ Redistributable (all-in-one pack), .NET Runtime, and DirectX. Re-download the loader fresh , from the Telegram bot or MEGA. If it still does not launch, contact support: include your Windows version, CPU model, and a screenshot of the error.
Game won't start with virtualization enabled, but the cheat requires it
Some anti-cheats (e.g. Vanguard in Valorant) conflict with certain virtualization settings. If the game requires virtualization off while the cheat requires it on, try using a spoofer , it includes a bypass that resolves this conflict without changing BIOS settings.
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