Problems & fixes, Marvel Rivals

The archive password for the diagnostic utility is sordum. Download the Sordum utility, launch it, click Search, and send a screenshot of the results to support.

Make sure your antivirus is fully removed or disabled (Kaspersky, Norton, Windows Defender). If a third-party antivirus is installed, uninstall it via Programs and Features and reboot.

Move all loader files to your Desktop and run the .exe from there. If the issue persists, re-download the loader from the site and launch it as Administrator.

This is a common issue caused by Windows driver security components. Follow these steps:

• Download the Sordum utility (archive password: sordum), run it, click Search, and wait for it to finish.
• Apply the win_driver_OFF.reg file provided by support — it disables Windows driver signature enforcement. Reboot your PC afterwards.
• Make sure User Account Control (UAC) is disabled — the loader handles this automatically, but verify it manually if needed.
• If the issue persists, run sc query vgk, sc query faceit, sc query wdfilter in CMD and send a screenshot to support.

The most common cause is ISP-level blocking of the activation servers. Connect to a VPN and try launching the loader again. In your VPN settings, switch to Proxy mode and pick the server with the lowest ping.

If that does not help, reboot your PC and try again. If the loader still fails to load, third-party software or Windows settings may be interfering — contact support.

Loader connection errors are usually caused by ISP-level blocking. Try the following steps:

• Enable a VPN (any country), launch the loader and click Inject. Once injected successfully, disable the VPN before starting the game.
• If VPN does not help: download the networkmanager.zip utility, run it, select «Find Best IP» and click Apply. Then try launching the loader again.

• When injecting, keep the game window active (in focus), not the loader window.
• Remove any automatic memory-cleaning tools (e.g. MemReduct) — they conflict with the injector.
• Reinstall all Visual C++ Redistributable packages: uninstall all existing versions and download fresh ones.
• If the error persists, make sure Core Isolation / Memory Integrity is disabled in Windows: Settings → Windows Security → Device Security → Core Isolation.

System freeze when entering the key is usually caused by HDR or antivirus conflicts. Do the following in order:

• Disable HDR in Windows display settings.
• Disable Windows Defender and make sure any third-party antivirus (e.g. Kaspersky) is fully uninstalled.
• Run the Sordum utility to disable system security drivers, then reboot your PC.

The most common cause is third-party antivirus or security software blocking the loader. Completely uninstall 360 Total Security, Vanguard (Valorant anti-cheat — must be uninstalled, not just disabled), and any other third-party antivirus.

After removal: download the Sordum utility (archive password — sordum), run it, click Search, and wait for it to finish. Then reboot your PC and try launching the loader again.

If errors persist, send a screenshot of your installed programs list to support. As a last resort, a clean Windows reinstall resolves the issue.

Launch order matters: start the loader first and wait for the prompt to open the game, then launch the game , not the other way around. Do not start the product while the game is already running.

If the order is correct and the issue persists, download the Sordum utility (archive password: sordum), run it, click Search, and send a screenshot of the results to support , this helps diagnose conflicts on your system.

Reinstall the loader and update your GPU drivers , this resolves the issue in most cases. If the loader still closes on its own, try launching with a VPN enabled, then fully reboot your PC.

If nothing helps, the developers may be actively working on a fix , check with support for the current status.

The most likely cause is a non-standard (modified or stripped) Windows build. The loader requires a clean, official Windows installation.

• Reinstall Windows using an official image.
• As a temporary workaround, try launching the loader with a VPN enabled.
• Make sure Vanguard (Valorant anti-cheat) is fully uninstalled — it can interfere with the launch.

Run a system file repair: open Command Prompt as Administrator and execute two commands — first DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow. After that, make sure Fast Boot is disabled in BIOS/UEFI, then reboot.

If the issue persists, a clean Windows reinstall is required. Use the Pro edition only — Home versions may lack required components for the loader to function correctly.

To diagnose the issue, follow these steps:

• Download the Sordum utility (archive password: sordum).
• Run it, click Search, and wait for the scan to finish.
• Take a screenshot of the result and send it to support , this allows the team to identify the exact cause.

After each reboot, Windows Defender or another antivirus may restore its settings and block the loader files. Make sure protection is disabled, then click Start Game in the loader again.

Also verify that Valorant Anti-Cheat (vgc / vanguard) is fully uninstalled , it conflicts with the loader.

This is typically caused by leftover files from previous sessions or corrupted Windows system components. Follow these steps in order:

• Download and run the Sordum utility (archive password: sordum), click Search, and wait for it to finish , it removes leftover directories from prior loader runs.
• Open Command Prompt as Administrator and run in sequence: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow. Wait for each command to complete, then reboot your PC.
• If the issue persists, try switching your DNS or changing your VPN server/location, then attempt the loader again.
• If nothing helps, record a video of the full launch process and send it to support , a developer will review it directly.

Make sure you copy the key in full with no extra spaces at the beginning or end. If the error persists right after purchase, contact support and provide: a screenshot of the key from your payment confirmation, the key as plain text, and a screenshot of the error in the loader , the operator will forward this to the developer to verify activation.

After a reboot, a key can stop working due to a conflict with the spoofer or a changed system state. Contact support — an operator will issue a replacement key. To speed things up, provide your current key upfront.

Hyper-V must be fully disabled and the Windows PIN sign-in option must be removed (Settings → Accounts → Sign-in options).

If disabling Hyper-V through Windows Features doesn't work, run the following in an Administrator PowerShell session:

• takeown /F "C:\Windows\System32\hvix64.exe"
• icacls "C:\Windows\System32\hvix64.exe" /grant *<SID>:F
• Repeat for hvax64.exe, then delete both files with del.

Reboot and try the loader again.

FaceIT Anti-Cheat is incompatible with this software. Completely uninstall FaceIT Anti-Cheat via Windows «Apps & Features», then reboot your PC and launch the loader again.